Shipping policy

Shipping Policy

Where we ship: physical products (body oils, skincare, and ingestibles) ship within Brazil. International shipping is not currently available; if you're outside Brazil and interested in a physical product, contact us at ayurvedacamilla@gmail.com and we'll let you know if an exception is possible.

Processing time: orders are processed within 1-3 business days of purchase, excluding weekends and Brazilian national holidays.

Delivery time and carriers: we ship via Correios (PAC and SEDEX) and/or private carriers such as Jadlog or Loggi, depending on your region. Estimated delivery times after processing: capital cities and metropolitan regions, 3-7 business days; other regions, 7-15 business days. Exact delivery estimates and shipping cost are calculated at checkout based on your CEP (postal code).

Order tracking: you'll receive a tracking code by email once your order ships.

Lost or damaged shipments: if your order arrives damaged or doesn't arrive within the estimated window, contact us at ayurvedacamilla@gmail.com and we'll investigate with the carrier and arrange a replacement or refund as appropriate.